Legal

Refund and Cancellation Policy

Last updated 9 October 2026

This policy explains how cancellations and refunds work for Loomlytics subscriptions sold by Blupp ("we", "us"). Because every new workspace gets a free 14-day trial with no card needed, you can try Loomlytics fully before you pay.

1.Free trial

The 14-day trial is free and needs no card, so you are never charged for it. If you don't choose a plan, your dashboards become read-only when the trial ends. Nothing is billed and nothing is deleted.

2.Cancelling your subscription

You can cancel at any time from your workspace billing settings, or by emailing us from the account owner's email address.

  • Your plan stays active until the end of the billing period you've already paid for.
  • After that, the subscription does not renew and you won't be charged again.
  • Your data stays available read-only, and you can export it as CSV or delete your workspace whenever you like.

3.Refunds

Payments for monthly and yearly plans, and for extra capacity, are non-refundable. When you cancel, you keep access until the end of the paid period instead of receiving a refund. We don't give refunds or credits for partial months, unused time, or downgrades.

4.When we do refund

We will refund you in full if:

  • You were charged more than once for the same period.
  • You were charged after you cancelled, because of an error on our side.
  • You were charged the wrong amount for your plan.

Refunds may also be given where the law requires them.

5.Upgrades and downgrades

Upgrades take effect straight away, and you are charged the difference for the rest of the current period. Downgrades take effect at the start of your next billing period, and you keep your current plan until then.

6.How to request a refund

Email mohit@blupp.co within 30 days of the charge, with your workspace name, the date and the amount. We'll reply within 2 business days.

7.Refund processing time

Approved refunds are sent to your original payment method through [Payment gateway name] within 5 to 7 business days. Your bank or card issuer may take a few more days to show it on your statement.

8.Contact

  • Company: Blupp
  • Email: mohit@blupp.co
  • Phone: [+91 phone number]
  • Address: [Street address], New Delhi, [PIN], India